The Impact of E-banking on the Financial Performance of Banks

The general objective of this study is to examine the impact of e-banking on the financial performance of banks using GCB Bank as case study. The specific objectives are:

1. To evaluate the effect of mobile banking on the financial performance of GCB Bank Limited.
2. To evaluate the effect of Automated Teller Machine on the financial performance of GCB Bank Limited.
3. To determine the effect of debit cards on the financial performance of GCB Bank Limited.
4. To determine the effect of Internet Banking on the financial performance of GCB Bank Limited.

The study adopted a descriptive study approach. The type of data collected was secondary data obtained from the Central Bank of Ghana and the profit after tax from audited financial statements of GCB Bank Limited for the period 2014 to 2018. The study used Statistical Package for Social Sciences Version 21.0 to aid in data analysis. The paired t-test, a non-parametric test of differences developed by Sir Williams Gosset (Mugenda & Mugenda, 2013) was used in this study as a test of significance. The analysis was at 0.05 level of significance. In order to determine the effect of e-banking on the financial performance of GCB Bank for the period 2014 to 2018, the researcher conducted a multiple regression analysis using the following regression model.